FAQ

Does the 3D Strap come with an instructional manual or workout program?

We've posted a few instructional resources on our Youtube Page that are suitable for trainers, therapists and general customers. Our Instagram Page is updated frequently with new exercises and videos from customers. 

My tracking info says it was delivered but it wasn't. 

As a business, we will look into this for you. However, person to person, we don't have any special contacts at USPS that can expedite this type of search. We will call your local post office. They should have precise coordinates of the package drop off, that's if they answer the phone. 

How do I clean the straps?

Hand wash in a sink or bucket. Warm-hot water. A little detergent. Scrub gently. Rinse well. Let dry. 

Is there a discount code for trainers, therapists, gym owners, TPI certified, military, students, golf coaches, teachers, yoga instructors, dogs...

If you follow our Instagram account and send us a direct message, we will send you a discount code.

Can you send me a strap to try? 

No. But if you buy one and don't find it useful, you can return it within 30-days of delivery date. 

I bought a strap, but now it's on sale. Do you offer a refund?

If your items were delivered within 7 days prior to a sales event, we will refund you the difference for the discount you would have received at the time of the sale.

 

Any other questions?

Email whatsthatstrap@gmail.com or send us a direct message on Instagram.