FAQ

Can you send me a strap to try? 

No. But if you buy one and don't find it useful, you can return it within 30-days of delivery date. 

What is the difference between the 3D Strap and 3D Strap Pro? 

The 3D Strap Pro is adjustable in length. The 3D Strap is not. The 3D Strap Pro is strongly recommended for larger bodies (6'4" height or taller / 240 pounds weight or heavier). 

If you are below those sizes, or you are a trainer and don't work with many "NFL and NBA" size athletes, go with the regular 3D Strap. 

 Does the 3D Strap come with an instructional manual or workout program?

We've posted a few instructional resources on our Youtube Page that are suitable for trainers, therapists and general customers. Our Instagram Page is updated frequently with new exercises and videos from customers. 

How long does it take to ship my order?

If you are in the USA, you should receive your order in 5-7 business days. You will receive order and shipping confirmation emails. Please check your spam folders as they may land there.

We cannot expedite orders. Orders are processed and built as they are received. 

If you are an international customer, you should receive your order in 7-10 business days. Sometimes, it does take longer but your tracking information will indicate that your package is still on its way.

My tracking info says it was delivered but it wasn't. 

As a business, we will look into this for you. However, we don't have any special contacts at USPS or UPS that can expedite this type of search. We will call your local post office. They should have precise coordinates of the package drop off, that's if they answer the phone. 

How do I clean the straps?

Hand wash in a sink or bucket. Warm-hot water. A little detergent. Scrub gently. Rinse well. Let dry. 

 

Any other questions?

Email customerservice@whatsthatstrap.com or send us a direct message on Instagram.