FAQ

Is there a discount code for trainers, therapists, gym owners, TPI certified, military, students, golf coaches, teachers, yoga instructors, etc...

If you follow our Instagram account and send us a direct message, we will send you a discount code for a single item order. Quantity discounts are automatically applied at checkout and won't be combined with the discount code. 

Can you send me a strap to try? 

No. But if you buy one and don't find it useful, you can return it within 30-days of delivery date.

 

 

 

 

Do you have a distributor in (country other than USA)? 

Not yet. If you are a distributor and are interested in a partnership, please send an email to whatsthatstrap@gmail.com. Please add "Distributor (your country)" in the subject. 

Does the 3D Strap come with an instructional manual or workout program?

We've posted a few instructional resources on our Youtube Page that are suitable for trainers, therapists and general customers. Our Instagram Page is updated frequently with new exercises and videos from customers. 

How long does it take to ship my order?

If you are in the USA, you should receive your order in 5-7 business days. You will receive order and shipping confirmation emails. Please check your spam folders as they may land there.

We cannot expedite orders. Orders are processed and built as they are received. 

If you are an international customer, you should receive your order in 7-10 business days. Sometimes, it does take longer but your tracking information will indicate that your package is still on its way.

My tracking info says it was delivered but it wasn't. 

As a business, we will look into this for you. However, we don't have a special contact at USPS that can expedite this type of search. We will call your local post office. They should have precise coordinates of the package drop off, that's if they answer the phone. 

How do I clean the straps?

Hand wash in a sink or bucket. Warm-hot water. A little detergent. Scrub gently. Rinse well. Let dry. 

 

Any other questions?

Email whatsthatstrap@gmail.com or send us a direct message on Instagram.